Smarter Customer Conversations, Delivered from the Cloud

Voice, chat, and digital support tools in one platform – built for real-time visibility, remote flexibility, and exceptional customer experiences.

*Empower your support and sales teams with cloud-native tools that scale, adapt, and perform on demand.

Modern Contact Center, No Hardware Required

WiLine’s Contact Center as a Service (CCaaS) platform equips businesses with a full suite of customer interaction tools – without the limitations of on-premises infrastructure. Operate across voice, chat, and digital channels with intelligent call routing, live dashboards, supervisor tools like Whisper, Barge, and Listen, and seamless CRM integration.

Why Businesses Choose WiLine CCaaS

Monitor call queues, agent activity, and performance metrics live. Access historical data to optimize staffing, training, and CX strategy.

No local servers or software installs. Agents, supervisors, and admins operate through browser – based tools and softphones-anywhere.

Use Whisper, Barge, and Listen to coach agents discreetly, monitor quality, or join high-stakes calls instantly.

Build and modify intelligent call routing rules based on time of day, agent skillset, or business priorities.

Reach Out to a Contact Center Specialist

*Let's design a cloud contact center that puts customer satisfaction and agent performance front and center.

Enterprise-Grade Infrastructure for 24/7 Availability

With 99.99% uptime and cloud-hosted resilience, WiLine CCaaS ensures your contact center stays online during peak traffic, network issues, or regional outages.

Your customers never hit a dead end-no matter where your agents are working.

* We'll help you configure features, integrate systems, and launch a solution your team can start using right away

CRM-Connected for Smarter Conversations

Integrate with leading CRMs and external systems to surface relevant customer data during each interaction.

Enable faster resolutions, personalized service, and seamless handoffs across teams.

*We’ll help you configure features, integrate systems, and launch a solution your team can start using right away.

Remote-Friendly and Hybrid-Ready

Support distributed agents with browser-based access, built-in softphone capabilities, and real-time supervisor oversight.

Whether at HQ, at home, or on the go – your agents stay productive and connected.

Flexible for Any Customer Journey

Design flows for support, escalation, or sales with dynamic rules. Add call queues, voicemail fallback, or callback options-all without reengineering your backend.

Deliver seamless, context-aware support that adapts to your business logic.

Been using the service for two months now and we are very happy with the bandwidth. It is truly symmetrical. The price is more reasonable than other business service providers. We have also been pleased with the quick and thorough response to service requests.

John Christensen
Sacramento Media Sector

With WiLine you'll get:

Unmatched Speed: Ultra-fast connectivity
Guaranteed Reliability: 100% uptime.
Instant Scalability: Seamless growth.

*Tell us what you need to protect - we’ll help you cover it all from edge to endpoint.

Rodeo Drive Women’s Health Center: Redundancy That Never Misses a Beat

Inland Building Construction Companies: Construction Supercharged with WiLine

Optimized for Real-Time Support, Sales, and Retention

Full Visibility in Real Time

Dashboards, KPIs, and call metrics update live – enabling proactive management and faster decision-making.

No Hardware, No Local Installations

Everything runs in the cloud – reducing IT burden while enabling rapid deployment across distributed teams.

Agent Tools Built for Coaching and Quality

Whisper, Barge, and Listen give supervisors instant visibility into conversations – whether to support, intervene, or train.

Customizable Routing Logic

Match callers with the right agent at the right time using time-of-day rules, IVR prompts, or skill-based flows.

Solving the Most Common Contact Center Challenges

Long Wait Times and Customer Frustration

Use smart routing and features like Call Back Queue to keep hold times low and eliminate the pain of waiting on the line.

Inconsistent Agent Performance Across Shifts

Supervisors can monitor, guide, and review agent activity in real time with full visibility and quality assurance tools.

Limited Access for Remote and Hybrid Agents

WiLine’s browser-based tools and softphone functionality allow agents to work securely from anywhere.

Inflexible Legacy Call Systems

Ditch the hardware. WiLine CCaaS lets you scale users, update flows, and configure features from the cloud-no site visits required.

Lack of Integration with CRM and Support Systems

Our platform connects easily to your CRM, surfacing relevant data and automating workflows for more intelligent service.

Low Visibility into Call Volume and Staffing Needs

Customizable dashboards and historical reporting help you align staff to demand, improve response times, and manage costs.

How We Compare

Feature

WiLine CCaaS

Live Dashboards and Reporting

Monitor operations and performance in real time

Call Recording and Supervisor Tools

Whisper, Barge, Listen for quality and coaching

Flexible Routing and Call Flows

Customize handling logic based on business rules

CRM Integration

Surface real-time data and automate customer workflows

Remote Agent Support

Browser-based access and softphones for hybrid teams

Cloud-Native Architecture

Fully hosted, no hardware or local servers required

Compliance and Security

Built-in features to meet regulatory standards and protect data

Engineering Support & Customization

WiLine works with you to configure workflows and integrations

WiLine CCaaS

Live Dashboards and Reporting

Monitor operations and performance in real time

Call Recording and Supervisor Tools

Whisper, Barge, Listen for quality and coaching

Flexible Routing and Call Flows

Customize handling logic based on business rules

CRM Integration

Surface real-time data and automate customer workflows

Remote Agent Support

Browser-based access and softphones for hybrid teams

Cloud-Native Architecture

Fully hosted, no hardware or local servers required

Compliance and Security

Built-in features to meet regulatory standards and protect data

Engineering Support & Customization

WiLine works with you to configure workflows and integrations

Transparent, Value-Driven Pricing

Smarter Infrastructure. Lower Costs. More Value.

Custom Configuration

WiLine’s pricing is designed to deliver meaningful savings over traditional providers.

WiLine has the power to operate more efficiently, passing those savings directly to our customers.

We ensure you get enterprise-grade performance without the enterprise-grade markup.

*Transparent, tailored pricing delivered to your inbox instantly.

Industries CCaaS Excels At

Customer Support Teams

Empower supervisors with live dashboards, real-time stats, and full visibility into every agent interaction.

Remote & Hybrid Call Centers

Monitor, coach, and optimize agent performance with Whisper, Barge, and Listen, from anywhere.

Insurance & Financial Services

Route calls intelligently and pull reports instantly with full CRM integration and compliance-ready logging.

E-commerce & Retail

Respond faster across voice and digital channels while scaling support operations to match demand.

Resources for WiLine's AI Infrastructure as a Service

Navigating Unified Communications as a Service: Your Path to Efficient Communication and Collaboration

Learn more

We, at Plivo have been associated with WiLine Networks, Inc. since 2017. We have not had any outages & the service provided by them has been extremely good. The installation & onboarding was smooth and free of glitches. Would definitely recommend WiLine Networks if you are looking for an outage free network and seamless internet connectivity for your business.

Ramya Raghu

Plivo

Never face infrastructure headaches again.

WiLine is built to erase your toughest challenges, from unpredictable costs to frustrating downtime.

Why Choose WiLine