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Customer Support Form

Account management

In order to expedite your service request, please provide the full address for the property the service request relates to.

Please describe in a few words the service request reason.

General Questions

How can I order WiLine's Business Internet?

What is an On-Net Property?

What is an Off-Net Property?

What is symmetrical bandwidth?

What is the maximum speed you offer?

Do you support IPv6?

Can I use a WiLine Connection as a backup to my current system?

What is internet route diversity for business continuity?

What does DIA mean?

Does WiLine Provide Short Term Contracts for Events?

I would like to get your high speed business broadband but my location is outside your coverage area. Do you plan to expand your coverage?

Are fixed wireless connections less reliable than traditional wireline?

Do you provide a Service Level Agreement?

What is SASE?

What is Cybersecurity?

What type of Cybersecurity services does WiLine provide?

I own/manage a property and would like to get WiLine for my tenants what do I do?

Are WiLine connections secure?

How do I submit a support ticket?

My data connection is down. What do I do?

My Internet speed is very slow. What can I do?

Will the location of my Internet router impact the quality of my connection?

Still haven't found what you're looking for?

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Product Support

1-888-494-5463

Billing Enquiries

1-888-494-5463